Auto-refill participation
37.7%
Target: 68.0%
Patients enrolled
905
Auto-refill completion
89.4%
+0.3 ptsvs prior
Target: 92.0%
Manual completion
68.1%
Target: 92.0%
Payment failures
2
Patients with a card on file failing
50
Each one silently stops shipping
Enrollment growth
Cumulative patients enrolled in auto-refill
Enrollment compounds: every month of steady sign-ups reduces next month's outbound call load.
Auto against manual completion
On-time refill completion rate
Auto-refill completes 21.3 points higher than manual, which is the whole argument for pushing enrollment.
Auto-refill outcomes
Every auto-refill due in this window
2,634
- Completed2,63494.3%
- Overdue833.0%
- Scheduled411.5%
- Declined321.1%
- Payment Failed20.1%
Payment failure is the single largest leak in the program and it is fully recoverable with a card-update campaign.
Payment failures by payer
Where the copay friction sits
High-copay plans generate most of the failures, so target the outreach rather than blanket-calling.
Recovery worklist size
Failed and declined auto-refills
34
auto-refills waiting on a payment fix or a patient decision
This queue is worth real revenue; work it oldest-first.
Payment failure recovery queue
34 rows
| RFL-011626 | Anouk Lindqvist | Enteral Feeding Supplies | Pinecrest Municipal Plan | May 27 | 60 | 4 |
| RFL-019139 | Devon Zaragoza 1932 | Jevity 1.5 Cal | Meridian Health Plan | Jul 6 | 20 | 2 |
| RFL-003147 | Idris Zaragoza | Compleat Pediatric | Optima Scripts | Jul 14 | 0 | 3 |
| RFL-003430 | Marisol Ferreira | Enteral Feeding Supplies | Pacifica Blue Shield Alliance | May 19 | 0 | 3 |
| RFL-003581 | Tobias Moreau | Enteral Feeding Supplies | Cascade Employer Group | Jul 17 | 0 | 4 |
| RFL-004622 | Nikolai Marchetti | Compleat Pediatric | Pacifica Blue Shield Alliance | Jun 1 | 0 | 4 |
| RFL-005306 | Marlowe Aldridge | InPen Needles | Keystone Rx Managed | May 15 | 0 | 2 |
| RFL-006343 | Priya Yamashita | Enteral Feeding Supplies | Harborlight Health Partners | Apr 29 | 0 | 3 |
| RFL-006838 | Petra Thistlewood | Compleat Pediatric | Alta Vista Medicare Select | Jul 11 | 0 | 4 |
| RFL-007073 | Kai Okonkwo | Cartridges/Reservoirs | Bayview Union Trust | Jun 17 | 0 | 1 |
| RFL-007887 | Leandra Okonkwo | Kate Farms Standard 1.4 | Central Valley Wellness | Jul 24 | 0 | 4 |
| RFL-009515 | Tarek Delacroix | Cartridges/Reservoirs | Pacifica Blue Shield Alliance | May 22 | 0 | 1 |
| RFL-011241 | Tobias Yamashita | Compleat Pediatric | Central Valley Wellness | May 5 | 0 | 4 |
| RFL-012478 | Anouk Merriweather | Enteral Feeding Supplies | Redwood Community Health | Jul 12 | 0 | 4 |
| RFL-013027 | Callum Sandoval | Cartridges/Reservoirs | Crestway PBM Services | May 22 | 0 | 3 |
| RFL-013403 | Emmett Abernathy | Infusion Sets | Lantana Family Plan | May 4 | 0 | 4 |
| RFL-014983 | Damaris Thistlewood 1222 | Enteral Feeding Supplies | Alta Vista Medicare Select | Jun 14 | 0 | 3 |
| RFL-015194 | Marlowe Aldridge 1253 | Jevity 1.5 Cal | Pinecrest Municipal Plan | Jul 23 | 0 | 4 |
| RFL-016016 | Damaris Duarte 1355 | Cartridges/Reservoirs | Alta Vista Medicare Select | Jul 19 | 0 | 2 |
| RFL-016042 | Verena Castellanos 1360 | Pump Batteries & Accessories | Sunridge Medicare Advantage | May 21 | 0 | 3 |
| RFL-016261 | Damaris Abernathy 1398 | Compleat Pediatric | Bayview Union Trust | Jul 8 | 0 | 2 |
| RFL-016779 | Callum Marchetti 1484 | Cartridges/Reservoirs | Lantana Family Plan | May 14 | 0 | 3 |
| RFL-017186 | Sasha Villalobos 1546 | Jevity 1.5 Cal | Alta Vista Medicare Select | May 28 | 0 | 1 |
| RFL-017864 | Ines Castellanos 1672 | InPen Needles | Meridian Health Plan | Jul 24 | 0 | 4 |
| RFL-017972 | Idris Brennan 1689 | Cartridges/Reservoirs | Golden State Advantage | Apr 29 | 0 | 2 |
1 / 2