Auto-refill participation
37.7%
Target: 68.0%
Patients enrolled
905
Auto-refill completion
89.5%
+0.8 ptsvs prior
Target: 92.0%
Manual completion
68.0%
Target: 92.0%
Payment failures
2
Patients with a card on file failing
50
Each one silently stops shipping
Enrollment growth
Cumulative patients enrolled in auto-refill
Enrollment compounds: every month of steady sign-ups reduces next month's outbound call load.
Auto against manual completion
On-time refill completion rate
Auto-refill completes 21.5 points higher than manual, which is the whole argument for pushing enrollment.
Auto-refill outcomes
Every auto-refill due in this window
2,545
- Completed2,54593.6%
- Scheduled351.3%
- Overdue1084.0%
- Declined301.1%
- Payment Failed20.1%
Payment failure is the single largest leak in the program and it is fully recoverable with a card-update campaign.
Payment failures by payer
Where the copay friction sits
High-copay plans generate most of the failures, so target the outreach rather than blanket-calling.
Recovery worklist size
Failed and declined auto-refills
32
auto-refills waiting on a payment fix or a patient decision
This queue is worth real revenue; work it oldest-first.
Payment failure recovery queue
32 rows
| RFL-007766 | Idris Petrossian | InPen Needles | Keystone Rx Managed | Aug 2 | 52 | 1 |
| RFL-002931 | Marlowe Marchetti | Pump Batteries & Accessories | Bayview Union Trust | Aug 6 | 48 | 3 |
| RFL-000835 | Amara Lindqvist | Enteral Feeding Supplies | Redwood Community Health | Sep 8 | 0 | 4 |
| RFL-003233 | Petra Aldridge | Enteral Feeding Supplies | Redwood Community Health | Jul 11 | 0 | 4 |
| RFL-004943 | Sable Lindqvist | Enteral Feeding Supplies | Vantage Care Network | Sep 3 | 0 | 3 |
| RFL-005107 | Wren Quintero | Infusion Sets | Marina Bay Employer Health | Jul 7 | 0 | 2 |
| RFL-005319 | Rowan Okonkwo | Pump Batteries & Accessories | Solstice Health Cooperative | Sep 10 | 0 | 4 |
| RFL-006271 | Tarek Quintero | Cartridges/Reservoirs | Bayview Union Trust | Jun 28 | 0 | 2 |
| RFL-006318 | Cyrus Moreau | Infusion Sets | Marina Bay Employer Health | Aug 25 | 0 | 4 |
| RFL-006459 | Avery Delacroix | Infusion Sets | Bayview Union Trust | Aug 2 | 0 | 4 |
| RFL-006625 | Odette Okonkwo | Compleat Pediatric | Lantana Family Plan | Aug 28 | 0 | 1 |
| RFL-008885 | Sable Duarte | Cartridges/Reservoirs | Cascade Employer Group | Jul 9 | 0 | 2 |
| RFL-009525 | Tarek Delacroix | Cartridges/Reservoirs | Pacifica Blue Shield Alliance | Jul 19 | 0 | 1 |
| RFL-011526 | Devon Brennan | Enteral Feeding Supplies | Keystone Rx Managed | Aug 31 | 0 | 4 |
| RFL-014627 | Ines Thistlewood | Jevity 1.5 Cal | Meridian Health Plan | Aug 13 | 0 | 3 |
| RFL-015637 | Petra Merriweather 1329 | Compleat Pediatric | Golden State Advantage | Aug 11 | 0 | 1 |
| RFL-015805 | Odette Duarte 1352 | Infusion Sets | Central Valley Wellness | Jul 16 | 0 | 2 |
| RFL-015885 | Lucia Quintero 1363 | Eversense CGM Sensor | Keystone Rx Managed | Jul 25 | 0 | 3 |
| RFL-015972 | Elodie Ferreira 1379 | Compleat Pediatric | Silver Mesa Part D | Jun 29 | 0 | 2 |
| RFL-016995 | Amara Villalobos 1526 | Enteral Feeding Supplies | Bayview Union Trust | Jul 2 | 0 | 1 |
| RFL-016997 | Amara Villalobos 1526 | Enteral Feeding Supplies | Bayview Union Trust | Aug 31 | 0 | 2 |
| RFL-017242 | Marlowe Marchetti 1563 | Cartridges/Reservoirs | Crestway PBM Services | Aug 4 | 0 | 1 |
| RFL-017306 | Tobias Moreau 1569 | Kate Farms Standard 1.4 | Alta Vista Medicare Select | Jul 14 | 0 | 3 |
| RFL-017360 | Tobias Fontaine 1581 | Kate Farms Standard 1.4 | Medi-Cal Managed Care | Jul 12 | 0 | 1 |
| RFL-017834 | Elodie Delacroix 1686 | Compleat Pediatric | Medi-Cal Managed Care | Jul 3 | 0 | 4 |
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