Refill completion
77.5%
−0.2 ptsvs prior
Target: 92.0%
Overdue refills
214
+34vs prior
Refills due
2,973
+672vs prior
Auto-refill share
44.0%
−0.8 ptsvs prior
Target: 68.0%
Declined refills
79
Avg contact attempts
0.8%
Target: 5.0%
Refill outcomes
ENDO refills due in this window
2,636
212
- Completed2,63688.7%
- Overdue2127.1%
- Scheduled391.3%
- Declined792.7%
- Payment Failed20.1%
- Contacted50.2%
Declines and payment failures are recoverable; they are a queue, not a loss, provided someone works them within a week.
Completion rate over time
Weekly on-time completion
Completion dips whenever call-centre service level dips, which is the clearest link between staffing and revenue.
Contact effort
Attempts before an outcome
Most refills close on the first attempt; three or more attempts usually means bad contact data rather than a reluctant patient.
Hardest products to refill
Completion rate by product
Low completion on a specific product usually points at copay shock or a supply gap.
Open refill worklist
337 rows
| RFL-000323 | Lucia Vasquez | Pump Batteries & Accessories | Jun 27 | Overdue | 89 | 1 | Manual |
| RFL-018193 | Elodie Castellanos 1754 | Infusion Sets | Jun 27 | Overdue | 89 | 4 | Manual |
| RFL-018552 | Elodie Ekwueme 1823 | Cartridges/Reservoirs | Jun 27 | Overdue | 89 | 1 | Manual |
| RFL-014158 | Priya Marchetti | Cartridges/Reservoirs | Jun 29 | Overdue | 87 | 2 | Manual |
| RFL-010075 | Otto Solano | Cartridges/Reservoirs | Jun 30 | Overdue | 86 | 3 | Manual |
| RFL-012997 | Jonah Solano | InPen Needles | Jun 29 | Overdue | 86 | 3 | Manual |
| RFL-018618 | Sable Ekwueme 1842 | Cartridges/Reservoirs | Jun 30 | Overdue | 85 | 2 | Auto |
| RFL-006278 | Rowan Yamashita | Pump Batteries & Accessories | Jul 1 | Overdue | 84 | 1 | Manual |
| RFL-010319 | Rowan Duarte | Cartridges/Reservoirs | Jul 2 | Overdue | 84 | 3 | Manual |
| RFL-011704 | Marisol Lindqvist | Infusion Sets | Jul 2 | Overdue | 84 | 1 | Manual |
| RFL-019297 | Reyna Bhatt 1996 | Infusion Sets | Jul 2 | Overdue | 84 | 4 | Manual |
| RFL-000663 | Wren Castellanos | Infusion Sets | Jul 3 | Overdue | 83 | 4 | Manual |
| RFL-010293 | Mateo Halloran | Cartridges/Reservoirs | Jul 3 | Overdue | 83 | 4 | Manual |
| RFL-019285 | Wren Batiste 1994 | Cartridges/Reservoirs | Jul 3 | Overdue | 83 | 2 | Auto |
| RFL-019415 | Rowan Fontaine 2030 | Infusion Sets | Jul 3 | Overdue | 83 | 2 | Manual |
| RFL-004973 | Rowan Castellanos | Cartridges/Reservoirs | Jul 4 | Overdue | 82 | 3 | Auto |
| RFL-006415 | Leandra Marchetti | Pump Batteries & Accessories | Jul 3 | Overdue | 82 | 2 | Auto |
| RFL-008844 | Kwame Nakamura | Infusion Sets | Jul 4 | Overdue | 82 | 2 | Manual |
| RFL-019453 | Damaris Petrossian 2042 | Cartridges/Reservoirs | Jul 5 | Overdue | 81 | 1 | Manual |
| RFL-019469 | Emmett Thistlewood 2045 | Infusion Sets | Jul 5 | Overdue | 80 | 1 | Manual |
| RFL-009183 | Rowan Brennan | Cartridges/Reservoirs | Jul 6 | Overdue | 79 | 1 | Manual |
| RFL-011892 | Elias Castellanos | Cartridges/Reservoirs | Jul 6 | Overdue | 79 | 2 | Manual |
| RFL-012131 | Elodie Halloran | Pump Batteries & Accessories | Jul 7 | Overdue | 79 | 3 | Manual |
| RFL-000779 | Priya Fontaine | InPen Needles | Jul 8 | Overdue | 78 | 1 | Auto |
| RFL-009013 | Junia Zaragoza | Infusion Sets | Jul 7 | Overdue | 78 | 1 | Auto |
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