Refill completion
78.5%
+0.3 ptsvs prior
Target: 92.0%
Overdue refills
198
+28vs prior
Refills due
2,910
+629vs prior
Auto-refill share
46.8%
−0.3 ptsvs prior
Target: 68.0%
Declined refills
65
Avg contact attempts
0.7%
Target: 5.0%
Refill outcomes
ENDO refills due in this window
2,610
- Completed2,61089.7%
- Contacted50.2%
- Scheduled321.1%
- Overdue1986.8%
- Declined652.2%
Declines and payment failures are recoverable; they are a queue, not a loss, provided someone works them within a week.
Completion rate over time
Weekly on-time completion
Completion dips whenever call-centre service level dips, which is the clearest link between staffing and revenue.
Contact effort
Attempts before an outcome
Most refills close on the first attempt; three or more attempts usually means bad contact data rather than a reluctant patient.
Hardest products to refill
Completion rate by product
Low completion on a specific product usually points at copay shock or a supply gap.
Open refill worklist
300 rows
| RFL-006280 | Rowan Yamashita | Pump Batteries & Accessories | Apr 29 | Overdue | 89 | 2 | Manual |
| RFL-004541 | Kai Marchetti | Infusion Sets | May 2 | Overdue | 86 | 4 | Manual |
| RFL-008170 | Damaris Merriweather | Cartridges/Reservoirs | May 2 | Overdue | 86 | 3 | Manual |
| RFL-002326 | Lucia Sandoval | Cartridges/Reservoirs | May 2 | Overdue | 85 | 4 | Manual |
| RFL-013260 | Marisol Duarte | Cartridges/Reservoirs | May 2 | Overdue | 85 | 2 | Manual |
| RFL-017272 | Petra Lindqvist 1565 | Cartridges/Reservoirs | May 2 | Overdue | 85 | 2 | Manual |
| RFL-000719 | Nikolai Ferreira | Pump Batteries & Accessories | May 5 | Overdue | 83 | 1 | Manual |
| RFL-016440 | Tarek Delacroix 1433 | InPen Needles | May 4 | Overdue | 83 | 4 | Auto |
| RFL-019676 | Kai Fontaine 2098 | Cartridges/Reservoirs | May 4 | Overdue | 83 | 3 | Manual |
| RFL-004858 | Tobias Kowalczyk | Cartridges/Reservoirs | May 6 | Overdue | 82 | 4 | Manual |
| RFL-015699 | Junia Moreau 1306 | Eversense CGM Sensor | May 7 | Overdue | 81 | 1 | Auto |
| RFL-010510 | Amara Vasquez | Cartridges/Reservoirs | May 7 | Overdue | 80 | 1 | Manual |
| RFL-015701 | Amara Duarte 1307 | Pump Batteries & Accessories | May 8 | Overdue | 80 | 1 | Manual |
| RFL-004890 | Nikolai Vasquez | Infusion Sets | May 8 | Overdue | 79 | 1 | Manual |
| RFL-015327 | Callum Abernathy 1270 | Eversense CGM Sensor | May 8 | Overdue | 79 | 3 | Manual |
| RFL-018300 | Jonah Merriweather 1753 | Infusion Sets | May 9 | Overdue | 79 | 1 | Auto |
| RFL-003041 | Sasha Halloran | Infusion Sets | May 11 | Overdue | 77 | 2 | Manual |
| RFL-007087 | Leandra Thistlewood | Infusion Sets | May 11 | Overdue | 77 | 2 | Auto |
| RFL-017471 | Tobias Vasquez 1601 | Infusion Sets | May 11 | Overdue | 77 | 3 | Manual |
| RFL-018331 | Mateo Abernathy 1761 | Cartridges/Reservoirs | May 11 | Overdue | 77 | 4 | Manual |
| RFL-001208 | Amara Halloran | InPen Needles | May 11 | Overdue | 76 | 4 | Manual |
| RFL-008919 | Idris Lindqvist | Infusion Sets | May 12 | Overdue | 75 | 4 | Manual |
| RFL-012511 | Tarek Kowalczyk | Infusion Sets | May 12 | Overdue | 75 | 3 | Manual |
| RFL-016635 | Emmett Duarte 1464 | InPen Needles | May 12 | Overdue | 75 | 1 | Auto |
| RFL-019855 | Sable Zaragoza 2156 | Infusion Sets | May 13 | Overdue | 75 | 1 | Manual |
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