Average days to shipment
6.4 d
+0.0 dvs prior
Target: 6.0 d
Median days to shipment
5.8 d
Target: 6.0 d
P90 days to shipment
10.8 d
Target: 6.0 d
Conversion to shipped
67.3%
−8.1 ptsvs prior
Target: 87.0%
Referrals shipped
564
−60vs prior
Currently stalled
227
Time to ship distribution
Referral received to first shipment
Half of all referrals ship within 5.8 days, but the slowest ten percent take 10.8 days or more. The tail, not the average, is what patients feel.
Median time to ship over time
Weekly median, in days
A rising median with flat volume usually means a single stage lost capacity rather than demand growing.
Stage-by-stage bottleneck analysis
7 rows
| Received | 838 | 70 | 1.73 | — |
| Benefits Verified | 768 | 52 | 1.19 | 8.4% |
| PA Submitted | 385 | 84 | 3.27 | 49.9% |
| PA Approved | 632 | 55 | 1.42 | -64.2% |
| Patient Onboarded | 577 | 4 | 0.53 | 8.7% |
| Rx Verified | 573 | 9 | 0.52 | 0.7% |
| Shipped | 564 | 0 | 0 | 1.6% |
1 / 1
PA Submitted holds referrals the longest at 3.27 days on average. That is the constraint to relieve first.
Slowest payers to ship
Average days from referral to shipment
Payer turnaround is the largest single driver of pipeline time, and it is negotiable.
Aging of open referrals
Everything still in the pipeline
36
24
31
172
- 0-2 days11
- 3-5 days36
- 6-10 days24
- 11-20 days31
- 21+ days172
Anything past 10 days needs a named owner today; that is the population that turns into a complaint.