Shipping

Carrier performance, cold chain, cost per order, and reships

2026-04-29 → 2026-07-27
Same-day ship
54.0%
−0.6 ptsvs prior
Target: 72.0%
Late deliveries
4.5%
−0.4 ptsvs prior
Target: 4.0%
Shipping cost per order
$19.71
−$0.05vs prior
Target: $14.50
Reship rate
0.2%
+0.0 ptsvs prior
Target: 1.5%
Shipments
6,161
+1,242vs prior
Cold chain exceptions
12
817 cold chain shipments total

Shipment status

Everything that left the building in this window

  • Delivered5,80594.2%
  • In Transit681.1%
  • Out for Delivery761.2%
  • Label Created1442.3%
  • Exception681.1%

Total freight and packaging spend was $121,421, or $19.71 per order.

Cost per order

Weekly average of freight plus packaging

Weekly average shipping cost per order.

Cost per order rises with cold-chain share, not with distance, so packaging policy is the lever.

Cost by service level

Average total cost per shipment

Average cost by service level.

Overnight and courier volume is where margin leaks; most of it is avoidable with earlier verification.

Why we reship

Reship reasons by count

Reship reasons by count.

Address correction causes the most reships, and each one costs both a product unit and a delivery window.

Carrier scorecard

Delivery reliability

On-time delivery percentage by carrier.

On-time performance differs by several points between carriers on identical lanes.

Carrier detail

4 rows
UPS253295.24.819.6332123
FedEx221796.33.720.6837033
USPS109294.65.417.01347
Courier32095.14.922.79925
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Window ends Jul 27.